End User License Agreement (EULA)
Article 1: Agreement Formation and Acceptance
This End User License Agreement (the "Agreement") is entered into by and between OnePro Cloud Pte. Ltd. and its affiliates (hereinafter referred to as "OnePro" or "we") and the individual or entity accessing or using the Services (hereinafter referred to as the "Customer" or "you").
This Agreement applies to all products and services provided by OnePro, including but not limited to:
Data protection and disaster recovery products (e.g., HyperBDR)
System migration products (e.g., HyperMotion)
AI model services and compute service platforms (e.g., AGIOne)
Related software, agents, APIs, and platform services
By registering for, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
Article 2: Services and Scope
OnePro provides products and services covering data protection, system migration, resource management, and related technical capabilities.
Specifically:
Data protection and disaster recovery services, for data replication, backup, and system recovery;
System migration services, to support data and system migration across environments;
AGIOne, OnePro’s AI model and compute service platform, which supports access to compute resources, usage, and related AI model services;
The specific functions, technical capabilities, and scope of services are subject to the OnePro official website (including product pages), relevant documentation, and the actual service version provided.
OnePro reserves the right to adjust, upgrade, or modify services for technical improvements, product optimization, or compliance requirements.
Unless expressly agreed in writing, no specific functionality, performance level, or compatibility is guaranteed.
Article 3: Account and Access Control
Customers shall properly manage their accounts, credentials, and access rights, and are responsible for all activities under their accounts.
Customers should configure service permissions and resource access policies according to their business needs and ensure that such configurations meet security and compliance requirements. Risks or losses caused by improper configuration or poor management shall be borne by the Customer.
Customers shall promptly notify OnePro of any unauthorised access or security incidents related to their accounts.
Article 4: Customer Obligations and Compliance
The Customer agrees to use the Services in accordance with applicable laws and regulations, ensuring that:
Data used or processed is legal, compliant, and does not infringe third-party rights;
The Services are not used for illegal activities or actions that harm public interests;
The Services’ normal operation is not interfered with or disrupted.
Customers are solely responsible for their use of the Services and any resulting consequences.
Article 5: Data Ownership and Processing
Customers retain full rights to their data. OnePro processes customer data only to the extent necessary to provide the Services.
For services involving data processing, computation, or analysis (including but not limited to AGIOne):
Services may process customer-submitted data to provide corresponding computational results or service outputs;
Processing methods depend on the service function, customer configuration, and usage.
Customers are responsible for data integrity, accuracy, and legality, and decide independently how to use the output results.
OnePro is not obligated to retain customer data beyond the period necessary to provide the Services, unless otherwise required by law or agreed in writing.
Article 6: Disaster Recovery and Migration Disclaimer
Customers acknowledge that data protection, disaster recovery, and system migration involve complex technical processes, and results are influenced by multiple factors.
Without limiting the general provisions:
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) are indicative only and do not constitute any guarantee or commitment;
Data consistency may depend on system state and configuration;
Data loss or recovery failure may occur under certain circumstances;
After failover or migration, customers should verify system and business availability.
Service outcomes depend on the customer environment, network conditions, and configurations.
Article 7: Compute and Model Service Disclaimer (Applicable to AGIOne)
Customers understand and agree that:
AGIOne, as an AI model and compute service platform, provides computational processing and model-related service capabilities based on compute resources.
When using such services:
Service outputs are generated based on customer input data, selected models, and resource configurations;
Outputs may be affected by data quality, computing environment, and other factors;
OnePro makes no express or implied warranties regarding the accuracy, completeness, or suitability of outputs.
Customers shall independently evaluate and use outputs according to their business requirements.
Customers shall not rely on any outputs as professional, legal, financial, or operational advice.
Article 8: Third-Party Service Dependencies
Services may rely on third-party platforms or infrastructure, including but not limited to cloud services, virtualization platforms, and network resources.
OnePro is not responsible for any impact caused by third-party service interruptions, changes, or unavailability.
Article 9: Fees and Payment
Customers shall pay service fees as agreed. OnePro reserves the right to adjust fees with reasonable prior notice.
If customers fail to pay fees on time, OnePro may suspend or terminate services, with or without prior notice where reasonably necessary.
Article 10: Service Availability
Services are provided “as-is” and “as-available” and are not guaranteed to be uninterrupted or error-free.
Services may be interrupted due to maintenance, security events, or force majeure. Unless otherwise expressly stated in a separate service level agreement (if applicable).
Article 11: Service Suspension and Termination
OnePro may suspend or terminate services under the following circumstances:
Customer breaches this Agreement;
Security risks are identified;
Legal or regulatory requirements apply.
Upon termination, customer access will end, and customer data may be exported within a limited period as determined by OnePro. After such period, OnePro may delete or irreversibly remove the data without further notice.
Article 12: Intellectual Property
All intellectual property rights of the Services and related technologies belong to OnePro or its licensors. This Agreement does not grant any rights to the Customer except for the right to use the Services.
Article 13: Confidentiality
Both parties shall maintain the confidentiality of any confidential information obtained during the performance of this Agreement.
Article 14: Indemnification
Customers shall indemnify OnePro for any claims arising from their use of the Services, customer data, or breach of this Agreement.
Article 15: Limitation of Liability
To the extent permitted by law:
OnePro is not liable for data loss, business interruption, or indirect damages;
Total liability shall not exceed fees paid by the customer in the 12 months prior to the claim.
Article 16: Force Majeure
Neither party shall be liable for failure to perform due to circumstances beyond its reasonable control.
Article 17: Amendments
OnePro may update this Agreement. Updates will be published on the official or otherwise notified to the Customer. Continued use of Services constitutes acceptance of changes.
Article 18: Governing Law and Dispute Resolution
This Agreement is governed by the laws of Singapore. Disputes shall be finally resolved by arbitration in Singapore in accordance with the rules of the Singapore International Arbitration Centre (SIAC).
Article 19: Entire Agreement
This Agreement constitutes the entire understanding between the parties.
